Virtual Hold Technology (VHT) provides unique cross-channel communication solutions that eliminate wait times – improving customer interactions, operational efficiencies, and revenue opportunities.

The VHT Difference

  • Our platform agnostic solutions provide greater flexibility and investment protection.
  • We are the inventor and leader in virtual queuing technology.
  • Leading global brands rely on VHT patented technology.
  • A leader and specialist in large-volume callback solutio
  • More comprehensive reporting and analytic tools
  • Proven best-in-class practices for more successful deployment
  • VHT’s patented customer-queuing solutions provide for a superior customer experience
  • VHT’s platform technology handles all channels, which enables easier callback on additional channels.

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VHT At A Glance

Customer Experience Leadership

  • Over 15 years of delivering highly effective customer experience solutions
  • Proven solutions that successfully bridge the gap between automation and assisted service
  • Focus on tangible results that increase operational efficiency and customer satisfaction

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Voice & Cross Channel Expertise

  • 13 US and international patents issued with 8 more pending.
  • More than 25,000 VHT licenses deployed worldwide.
  • Improved the customer experience for over 170 million callers.
  • More than 1.5 billion minutes of customer hold time saved in 2014.
  • Eliminated over 18 million abandon callers

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Global Operations

  • Over 100 employees.
  • Present in the United States, Latin America, EMEA, and Asia Pacific.
  • More than 350 deployments in over 20 countries.

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